How do I connect my email accounts to Mails.ai?

Connect your mailbox with Mails.ai

To connect all your mailbox accounts with Mails.ai, navigate to the "Mailbox Settings":

https://app.mails.ai/settings#smtp

Alternatively, you can do the following steps:

• Log into your app.mails.ai account

• Navigate to 'Settings' >> 'Mailbox Settings'

Please note that you need both IMAP and SMTP protocols set properly to connect an email account to Mails.ai. It is not permitted to connect only SMTP for sending emails as our emailing, replies detection, and warm-up processes also require IMAP setting.

Connect Google Account

To connect Google accounts, follow the instructions in the following guide:

Connect Microsoft/O365 Account

To connect Microsoft/O365 accounts, refer to this guide:

Connect Zoho Account

To connect Zoho accounts, refer to this guide:

Connect Any Custom Account by IMAP/SMTP

To connect any ESP account, refer to this guide:

Troubleshooting Connection Issues

If you are unable to connect your email account to Mails.ai, you'll see an error message. To further verify the issue, we suggest checking if you can connect that account via Pingability (third party tool). The IMAP host for Google is usually imap.gmail.com and for M365/Outlook, is usually outlook.office365.com.

Steps for Pingability Mail Test

1. Visit https://pingability.com/mailtest.jsp

2. Fill in the requested fields:

   1. POP3/IMAP Server: [the IMAP host for your email service provider]

   2. Protocol: select "IMAPS" (❌ Not "IMAP")

   3. Email Username: [the email account you're trying to connect]

   4. Password: [the password for that email account]

3. 📸 Send screenshot of error report to our live chat. We’ll try our best to help you resolve the issue.

If you receive an error report from Pingability, then it's likely an issue with either your IMAP/SMTP setup or login credentials.

This report will help determine whether the problem is on Mails.ai's side or if there’s an issue with the accounts themselves.

Solutions to common connection issues:

1. Incorrect credentials:

   • Make sure you have correctly entered your email and password. If unsure, create a new password.

   • If you’ve recently changed your password, try using the new one.

   • Are you connecting Gmail/Google Workspace? If so, create and use the generated 'App Password' instead of your account password.

   • Make sure no additional spaces were accidentally included in your password field

2. SSL Encryption not selected: In most cases, you should be using this.

3. IMAP/SMTP not enabled: For Mails.ai to work properly, IMAP and SMTP both need to be enabled in your email settings.

4. [Gmail/Google Workspace Users] Two-factor Authentication: If you have two-factor authentication enabled on your email account, you'll need to generate an app-specific password for Mails.ai.

5. [Outlook Users] Disable Two-factor Authentication: If you have two-factor authentication enabled on your email account, please disable it.